Privacy policy

Last updated on May 19, 2021.

This page is designed to help you understand why and how we use personal data.


By personal data we mean information that relates to a living individual and can identify or be identified with that individual.


Sailside provides an online boat rental booking service, which allows users to browse through thousands of boats around the world.


To do so, we have relationships with customers, boat owners, affiliates (referrers and/or partner organisations) and our suppliers. We process different personal data for each of those categories of person, and we do so for different purposes.


1. Who operates Sailside and how do I contact them?
The data controller of your information is Sailside Limited, a company with headquarters in Porto.

We are limited company registered in Portugal and our registered address is Rua Paulo da Gama, Nº 629, Centro de Incubação e Aceleração de Portugal Global 4150-415 Porto.

If you have any questions or concerns about the information on this page, or about what we do with personal data, you should email info@Sailside.com, or to write to us at the above address, marked for the attention of the Chief Financial Officer.

2. How does Sailside use my personal data as a customer?
In summary, we use personal data relating to customers to:

  • To allow prospective customers to easily search for boats matching their criteria on return visits.
  • To provide the boat owner with information about a prospective customer to help them determine whether the prospective customer’s eligibility to rent their boat.
  • To provide management information to Sailside' partners.
  • To ensure the prospective customer is only offered boats that meet their access requirements.
  • To process payments from the customer.
  • To follow up on bookings which are not able to proceed with, e.g. because there is an availability issue.
  • To send marketing to you.
  • To run its business.

2.1 How does Sailside use personal data to allow prospective customers to easily search for boats?
As you use your Sailside account to book your boat rental you will provide uswith your desired location, the dates on which you wish to rent the boat and what your price range will be. Sailside will keep a record of this information and we will be able to present you with suggested boats that it believes match your criteria.

2.1.1 What personal data is used and where is it obtained from?
We obtain your preferred location(s), your budget and your preferred dates when you first sign up for the service and/or when you change your search criteria on the service.

2.1.2 What is our legal basis?
Our legal basis for retaining this information is our legitimate interest in ensuring that you are able to easily repeat your search for boats.

2.1.3 Who do we share personal data with for this purpose?
We do not share this data with anyone for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

2.2 How does Sailside use personal data to check whether the customer is eligible to rent a boat?
Boat owners seeking to let their boats will have their own discretionary eligibility criteria for customers.

2.2.1 What personal data is used and where is it obtained from?
When you submit your booking request, we ask for your name, phone contact, email address and your nationality.

2.2.2 What is our legal basis?
Our legal basis is that this process is a necessary preparatory step for the validation of your booking request and as a mean of contact with our team.
Without this information, our team is not able to contact you during the rental validation and payment process.

2.2.3 Who do we share personal data with for this purpose?
This information can be shared with the relevant boat owner so that they can contact you prior to boarding.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

2.3 How does Sailside use personal data to provide management information to its partners?
Our affiliate programme allows our partners to refer prospective customers to Sailside and potentially receive a commission payment for each customer they introduce that goes on to make a booking. We therefore provide them with information relating to the number of people they have referred that have gone on to make a booking with Sailside.

2.3.1 What personal data is used and where is it obtained from?
When you make your booking, we ask for your name, email address, phone number and nationality.

2.3.2 What is our legal basis?
Our legal basis is our legitimate interest in being able to contact customers throughout the whole reservation process to ensure a best in class service.

2.3.3 Who do we share personal data with for this purpose?
Your personal data will not be shared with affiliates, however aggregated data (e.g. a number of customers) that does not identify you will be.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

2.4 How does Sailside use personal data to process payments from the customer?
2.4.1 What personal data is used and where is it obtained from?
When you finalise a booking with us, we will collect payment details include name, billing address, credit card number, credit card expiry date and their card verification value number.
Sailside itself does not have access to this data as it is passed straight to our payment provider

2.4.2 What is our legal basis?
Our legal basis is that this processing is necessary for the performance of the rental between you and the boat owner. Without this information it would not be possible to finalise your booking.

2.4.3 Who do we share personal data with for this purpose?
This data will be sent directly to our payment processor, (e.g. PayPal or Stripe) to ensure that funds are withdrawn from your account and deposited into ours, and then the boat owner’s.

2.5 How does Sailside use personal data to follow-up on bookings which have been unable to proceed?
Where you booking does not go through, for instance because the boat owner no longer has availability, we might contact you to help you find an alternative.

2.5.1 What personal data is used and where is it obtained from?
If we contact you, we may use your name, telephone number, email address, location, budget, preferred dates, date of birth, occupation, gender, details of nationality, place of work and/or study, biography and details of access requirements, if any.
All of this information is obtained from your original booking request.

2.5.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring customers are able to find an alternative boat when a booking falls through.

2.5.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

2.6 How does Sailside use personal data for marketing?
Please see the “How does Sailside use personal data for marketing” section below.

2.7 How does Sailside otherwise use personal data in running its business?
Please see the “How does Sailside otherwise use personal data in running its business” section below.

3 How does Sailside use my personal data as a boat owner?
In summary we use personal data relating to boat owners:
  • To process payments to boat owners.
  • To administer bookings, including populating the advert for the boat owner's boat, listing it when it is available, processing bookings, etc.
  • to verify the accuracy of the information provided by the boat owner.
  • To send marketing to you.
  • To run its business.
  • You can find out more about how we do so by clicking on the relevant heading below.

3.1 How does Sailside use personal data to process payments to boat owners?
When a customer pays us for a booking, we pay the boat owner amounts due, less our fees, by bank transfer.

3.1.1 What personal data is used and where is it obtained from?
We use the bank account details and billing address provided when you signed up to Sailside as a boat owner.

3.1.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to pay you.

3.1.3 Who do we share personal data with for this purpose?
We will share this information with our bank in order to process monies owed to you.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

3.2 How does Sailside use personal data to administer bookings?
3.2.1 What personal data is used and where is it obtained from?
We will use the details provided by you when you created your account and/or added a boat listing, including: name, phone number, address, boat details, amenities, rules, gender, age, customer preferences, boat availability and any images or free text volunteered by you.

3.2.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to publish your boat listing.

3.2.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

3.3 How does Sailside use personal data to verify the accuracy of information provided by the boat owner?
We may, where we arrange a visit to take photographs of your boat, provide personal data to the photographer to allow them to verify the accuracy of your listing.

3.3.1 What personal data is used and where is it obtained from?
We will use the details provided by you when you created your account and/or added the relevant boat listing, including: name, phone number, address, boat details, amenities, rules, gender, age, customer preferences, boat availability and any images or free text volunteered by you.

3.3.2 What is our legal basis?
Our legal basis is our legitimate interest in verifying that listings displayed on Sailside are accurate.

3.3.3 Who do we share personal data with for this purpose?
We share this data with the photographer who visits your boat.

3.4 How does Sailside use personal data for marketing?
Please see the “How does Sailside use personal data for marketing” section below.

3.5 How does Sailside otherwise use personal data in running its business?
Please see the “How does Sailside otherwise use personal data in running its business” section below.

4 How does Sailside use my personal data as an affiliate?
We use personal data relating to affiliates:
  • To administer their affiliate status.
  • To process payments to affiliates.
  • To send marketing to you.
  • To run its business.

You can find out more about how we do so by clicking on the relevant heading below.

4.1 How does Sailside use personal data to administer your affiliate status?
When you sign up as an affiliate, we will use your personal data to administer your affiliate status, including to give you access to our affiliate portal and track referrals you make.

4.1.1 What personal data is used and where is it obtained from?
We use the details you provide us when you sign up as an affiliate, and some information we generate using your unique tracking codes, for instance the number of prospective customers you have referred and how many have gone onto make bookings.

4.1.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to manage your affiliate relationship with us.

4.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

4.2 How does Sailside use personal data to process payments to affiliates?
When a customer that you have referred makes a booking, we may make a payment to you which we will do via bank transfer.

4.2.1 What personal data is used and where is it obtained from?
We use the bank account details and billing address provided when you signed up as an affiliate.

4.2.2 What is our legal basis?
Our legal basis is that this processing is necessary to perform our contract with you. Without this information we would not be able to pay you.

4.2.3 Who do we share personal data with for this purpose?
We will share this information with our bank in order to process monies owed to you.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

4.3 How does Sailside use personal data for marketing?
Please see the “How does Sailside use personal data for marketing” section below.

4.4 How does Sailside otherwise use personal data in running its business?
Please see the “How does Sailside otherwise use personal data in running its business” section below.
5 How does Sailside use personal data for marketing?
In summary, regardless of whether you are a boat owner, customer or affiliate, we use personal data:

  • To market our service to customers, boat owners and affiliates via email and phone number, including sending our newsletters.
  • To tailor marketing to the recipient’s likely interests.
  • To market its services to customers, boat owners and affiliates via telephone.
  • To target display advertising to particular demographics of person on advertising platforms (e.g. Facebook, Google).
  • To target display adverts on other websites to particular people based on the pages of our website that they have viewed (re-targeting).
  • To create 'look-a-like' audiences on the advertising networks that we use.

You can find out more about how we do so by clicking on the relevant heading below.

5.1 How does Sailside use personal data to market its services to customers, boat owners and affiliates via email, including sending its newsletter?
5.1.1 What personal data is used and where is it obtained from?
Where you are a customer or boat owner, we use the name and email address you provided when you signed up with Sailside.
Where you are a prospective affiliate, we use the name and email address you provided when you completed an enquiry form.

5.1.2 What is our legal basis?
When you are a customer or boat owner, our legal basis is our legitimate interest in marketing our service. We will only market similar services and we always offer the opportunity for you to opt-out at the time we collected your email address, and on each email we send thereafter.
When you are a prospective affiliate, we rely on your consent.

5.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

5.2 How does Sailside use personal data to tailor marketing to the recipient’s likely interests?
We will use your personal data to send particular marketing campaigns to you based on attributes you have. For instance, if you are a customer we might send a particular marketing campaign to a subset of our registered customers based on their location preferences and budget.

5.2.1 What personal data is used and where is it obtained from?
We may use any of the information we hold about you for this purpose, but most typically we target our marketing based on your preferred location (if a customer), the location of your boats (if a boat owner) or your location (if an affiliate).

5.2.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring our marketing is delivered to those people most likely to follow through with our services, therefore reducing our cost conversion when marketing our service.

5.2.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

5.3 How does Sailside use personal data to market its services to customers, boat owners and affiliates via telephone?
5.3.1 What personal data is used and where is it obtained from?
If you are a customer, boat owner or a current affiliate, we use the name and telephone number you provided when you signed up with Sailside.
If you are a prospective affiliate, we use the name and telephone number that either (a) you have given us

5.3.2 What is our legal basis?
Our legal basis is our legitimate interest in marketing our service. We will always screen your telephone number against relevant telephone preference services.

5.3.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

5.4 How does Sailside use personal data to display advertising for particular demographics on advertising platforms?
Advertising platforms such as Google and Facebook allow us to target our advertisements to particular types of user, for instance based on their age, location and interests.

5.4.1 What personal data is used and where is it obtained from?
Adverts are targeted based on the personal data held by the relevant advertising network about you.
The advertising networks do not give us access this data, they only give us the ability to target our advertisements based on characteristics of a group such as age bracket or location.

5.4.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring our marketing is delivered to those people most likely to follow through with our service, therefore reducing our cost conversion when marketing our service.
You can object to this processing by changing your privacy settings on the relevant advertising network.

5.4.3 Who do we share personal data with for this purpose?
Sailside has no access to your demographic information, this is held by the relevant advertising platform (Facebook or Google).

5.5 How does Sailside use personal data to display adverts to particular data subjects?
As you use our service, our advertising networks (Google and Facebook) will monitor and record the pages you visit on our website via a tracking pixel or cookie so that we can ask the advertising networks to show you advertisements based on the pages you visited on our website.
For instance, we might ask Facebook to show a particular advert to users who have recently searched for boat rental in a particular city on our website.

5.5.1 What personal data is used and where is it obtained from?
We will include code within our website provided by the advertising networks that either places a cookie on your device, or that includes an invisible image, both of which allow the advertising network to display adverts to you based on the pages of our website that you have visited.

5.5.2 What is our legal basis?
Our legal basis is consent.
You can withdraw your consent at anytime by contacting us, or by changing your privacy settings on the relevant advertising network.

5.5.3 Who do we share personal data with for this purpose?
As the cookie or tracking pixel is set using the advertising networks’ code, this data is shared directly with them, and Sailside does not have direct access to it.

5.6 How does Sailside use personal data to create “look-a-like” audiences on advertising networks?
Sailside’ advertising networks (e.g. Google and Facebook) allow it to upload customer email addresses, which the advertising network will match with its own database.
The advertising network will look at the demographics of those people based on the data it holds, and allow Sailside to show adverts to people that share similar characteristics.
Sailside will always ask the advertising platform to exclude the people used to create the “look-a-like” audience from being displayed an advert targeted in this way.

5.6.1 What personal data is used and where is it obtained from?
We will use the email address you provided to us when signing up on Sailside.

5.6.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring our marketing is delivered to those people most likely to follow through with a booking, therefore reducing our cost conversion when marketing our service.
You can object to this processing by changing your privacy settings on the relevant advertising network.

5.6.3 Who do we share personal data with for this purpose?
This data is shared with our advertising networks (Google and Facebook) for this purpose.

6 How does Sailside use my personal data as a supplier?
6.1 How does Sailside use personal data to procure and manage services provided by suppliers?
6.1.1 What personal data is used and where is it obtained from?
We may use all personal data we receive from you, for instance name, address, email address, telephone number and, except where an employee of corporate suppliers: bank account details, details of payments made and received and contracts.
We will also generate personal data about you, for instance internal correspondence about your performance.

6.1.2 What is our legal basis?
Our legal basis is our legitimate interest in managing our relationship with you as a supplier.

6.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

7 How does Sailside use my personal data as a job applicant?
If you apply for a job at Sailside, we may use your personal information:
  • To correspond with you in relation to your application.
  • To assess your suitability for the role you have applied for.
  • To confirm your eligibility to work.
You can find out more about how we do so by clicking on the relevant heading below.

7.1 How does Sailside use personal data correspond with you in relation to your application?
7.1.1 What personal data is used and where is it obtained from?
We will keep emails, letters and records of telephone conversations sent/made to and received from you.

7.1.2 What is our legal basis?
Our legal basis is that this processing is a necessary preparatory step to entering into a contract of employment with you.

7.1.3 Who do we share personal data with for this purpose?
This information has no intended recipient. We will retain this information.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

7.2 How does Sailside use personal data to assess your suitability for the role you have applied for?
Sailside keeps a record of your application, including your application itself, interview notes, references and other information collected during the application process in order to consider your application.

7.2.1 What personal data is used and where is it obtained from?
Sailside keeps a record of your application, including your application itself (obtained from you or through an agent, interview notes (created by our staff), references (obtained from the referees listed in your application) and other information collected during the application process.

7.2.2 What is our legal basis?
The processing of this personal data is a necessary preparatory step to possibly entering into a contract of employment with you. Without this processing, we would not be able to proceed with your application.
Where your application file contains special categories of personal data, our legal basis is explicit consent.

7.2.3 Who do we share personal data with for this purpose?
We may share this data to the extent necessary to request references from the referees you listed in your application.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

7.3 How does Sailside use personal data to confirm your eligibility to work?
7.3.1 What personal data is used and where is it obtained from?
A photocopy of your ID document, including a visa if relevant, taken from an original you have provided to us.

7.3.2 What is our legal basis?
Our legal basis is that the processing is necessary to comply with legal obligations imposed on us.
To the extent that the data includes special categories of data, our legal basis is that the processing is necessary to comply with a legal obligation in the context of employment law.

7.3.3 Who do we share personal data with for this purpose?
We do not generally share this data for this purpose unless requested by a relevant authority and with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8 How does Sailside otherwise use personal data in running its business?
In summary, regardless of whether you are a boat owner, customer or affiliate, we use personal data:

  • To allow customers and boat owners to login to the Sailside website.
  • To inform the customer or boat owner (as the case may be) of the other party's identity, so that each can confirm the other's identity on check-in.
  • To manage bookings, including keeping the customer/boat owner up to date about their bookings.
  • To obtain feedback from customers and boat owners about the Sailside service.
  • To ask customers, boat owners and affiliates to complete surveys for market research purposes.
  • To maintain financial records.
  • To train our staff.
  • To deal with queries and complaints.
  • To bring or defend legal claims.
  • You can find out more about how we do so by clicking on the relevant heading below.

8.1 How does Sailside use personal data to allow you to log in to the Sailside website?
8.1.1 What personal data is used and where is it obtained from?
We will use the email address and password you provided when you signed up for Sailside, or alternatively if you registered via a social media account, we’ll use the authorisation token we receive from that social media platform.

8.1.2 What is our legal basis?
Our legal basis is our legitimate interest in authenticating our users.

8.1.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8.2 How does Sailside use personal data to allow you to verify the identity of either the boat owner or customer?
8.2.1 What personal data is used and where is it obtained from?
We will use the name you provided to us when you signed up for Sailside.

8.2.2 What is our legal basis?
Our legal basis is our, the customer’s and the boat owner’s legitimate interest in ensuring the customer and boat owner are dealing with the correct person on check in.

8.2.3 Who do we share personal data with for this purpose?
We will share the customer’s name with the boat owner, and the boat owner’s name with the customer.
We may also share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8.3 How does Sailside use personal data to follow-up on abandoned bookings and listings?
8.3.1 What personal data is used and where is it obtained from?
Where you only partially complete a booking or listing.

8.3.2 What is our legal basis?
Our legal basis is our legitimate interest in reducing the

8.3.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8.4 How does Sailside use personal data to obtain feedback from customers and boat owners about its services?
We use a third party partner, Trust Pilot, to collect reviews about our service.

8.4.1 What personal data is used and where is it obtained from?
We will use the name and email address you provided when signing up for Sailside.

8.4.2 What is our legal basis?
Our legal basis is our legitimate interest in receiving feedback and improving our service.

8.4.3 Who do we share personal data with for this purpose?
Sailside will share this information with TrustPilot, who will send you an invitation to complete a review on our behalf.

8.5 How does Sailside use personal data to ask customers, boat owners and affiliates to complete surveys for market research purposes?
8.5.1 What personal data is used and where is it obtained from?
We use the name and email address provided to us when you signed up on Sailside.

8.5.2 What is our legal basis?
Our legal basis is our legitimate interest of obtaining feedback from our users in order to improve the service we offer.

8.5.3 Who do we share personal data with for this purpose?
Sailside will share this information with its customer survey partner, who will send you an invitation to complete a review on our behalf.
Our survey partner will then collect responses and share aggregated information with us that does not identify you.

8.6 How does Sailside use personal data to maintain its financial records?
8.6.1 What personal data is used and where is it obtained from?
We generate records of payments made to and from you.

8.6.2 What is our legal basis?
Our legal basis is that the processing is required to comply with legal obligations imposed on us by law and by government agencies like HMRC.

8.6.3 Who do we share personal data with for this purpose?
We may share this information with HMRC, but otherwise we will only share this data with our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8.7 How does Sailside use personal data to train its staff?
8.7.1 What personal data is used and where is it obtained from?
We record in-bound and out-bound telephone calls.

8.7.2 What is our legal basis?
Our legal basis is our legitimate interest in training our staff. We will always ensure a telephone recording does not have sensitive information within before using it for training purposes.

8.7.2 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8.8 How does Sailside use personal data to deal with queries and complaints?
8.8.1 What personal data is used and where is it obtained from?
We may use any personal data we hold about you to deal with queries and complaints, but typically this will include booking details, correspondence between us, and information we generate in investigating your query or complaint.

8.8.2 What is our legal basis?
Our legal basis is our legitimate interest in ensuring queries and complaints are resolved.
Without this processing, we would not be able to address your query or complaint.

8.8.3 Who do we share personal data with for this purpose?
We do not share this data for this purpose, other than our suppliers where necessary for them to provide their service to us (see the “Who we share personal data with” section below).

8.9 How does Sailside use personal data to bring or defend legal claims?
8.9.1 What personal data is used and where is it obtained from?
We may use any of the personal data we hold about you to bring or defend legal claims, including correspondence, telephone recordings, payment records and details of services we supplied to you or that you supplied to us.

8.9.2 What is our legal basis?
Our legal basis is our legitimate interest in bringing and defending potential legal claims.

8.9.3 Who do we share personal data with for this purpose?
We may share this data with external advisors for the purposes of obtaining advise from them in relation to a claim.

9 How long does Sailside keep personal data for?
10 Who does Sailside share personal data with?
Internally, Sailside may grant access to personal data for the purposes of staff training so that they may carry out their role.
Externally, Sailside may share personal data with third parties for specific purposes, as set out in the sections above. It may also from time to time share personal data with the following categories of recipients:
its service providers, for instance:
the companies that host and manage our IT infrastructure
companies that provide us with cloud based IT systems, such as our CRM system or email delivery system
its external advisors, for instance IT consultants, accountants and lawyers.
Where we share personal data with service providers we will always ensure that the service provider is committed contractually to only use personal data in compliance with Sailside’ instructions and data protection law
its regulators, law enforcement, intelligence services and other government authorities, where they require us to do so
potential buyers of or investors in our business where necessary in connection with a due diligence exercise, under appropriate confidentiality arrangements (such as NDA).

11 Does Sailside transfer personal data outside of the European Economic Area?
Sailside generally stores and processes personal data inside the European Economic Area.
However, in some circumstances its service providers may transfer personal data outside the European Economic Area.
Where they do so, Sailside’ requires its service providers to do so in compliance with data protection law, typically requiring them to enter into standard contractual clauses approved by the European Union as providing equivalent protection to what would be in place had the personal data remained in the European Economic Area.
We can provide more information on the non-EEA countries to which we transfer your personal
data on request.

12 What are my rights in relation to Sailside processing my personal data and how do I exercise them?
The law gives you certain rights in respect of the information that we hold about you. Below is a short overview of those rights.

12.1 Access.
You have the right to a copy of the personal data that we hold about you. We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs. Where the data is data that you have given to us, you have the right to receive your copy of it in a common electronic format, and to provide copies of it to other people if you wish.

12.2 Correction.
You have the right to have the personal data we hold about you corrected if it is factually inaccurate. Note that this does not extend to matters of opinion, such as feedback received on you as a boat owner or customer, or decisions as to suitability.

12.3 Deletion.
In some limited circumstances, you have the right to have personal data that we hold about you erased (the right to be forgotten”). This right is not generally available where we still have a valid legal reason to keep the data.

12.4 Objection.
You have the right to object to our processing of your personal data where we rely on “legitimate interests” as our legal basis for processing, but we may be able to continue processing if our interest outweighs your objection.

12.5 Opting out of marketing.
You have the right to require us to stop using your personal data to send you marketing information. If you want us to stop sending you marketing information, the quickest and most efficient way is to use the provided “unsubscribe” links in our communications (although you can contact us direct if you prefer).

12.6 Temporary Restriction.
You also have the right in some circumstances to request that temporary restrictions are placed on how we process your personal data, For example if you contest its accuracy or where we are processing it on the basis of our legitimate interest and you contest our assessment that our interest overrides your rights.

12.7 Withdrawing Consent
If we are processing your personal data on the basis of your consent, you have the right to withdraw that consent at any time, in which case we will stop that processing unless we have another legal basis on which to continue.
The easiest method of exercising your rights is set out in the relevant section above, but you can also:
email us on dataprotection@sailside.com
write to us at Sailside, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom.
Please note that in order to protect your privacy, we may ask you to prove your identity before we take any steps in response to a request you have made.

13 How and when will Sailside make changes to this guide?
We may update this privacy guide from time to time by updating this web page.
Where we update this guide to include entirely new personal data, or use of existing personal data in an entirely new way, we will notify you that changes have been made using the email address we hold for you, if any.